Resume

 Summary

  • Highly skilled instructional designer, communicator, and problem solver.
  • Experience in a variety of industries: utilities, defense, technology, professional services, news, and book publishing.
  • Experience in a variety of roles: curriculum developer, technical writer, technical trainer, system developer, public affairs officer, newspaper editor, and news/book copy editor.

Strengths

  • Customer/user focus.
  • Curiosity and imagination.
  • Ability to:
    • Think critically and objectively.
    • Learn new skills independently.
    • Communicate clearly and precisely.
    • Help clients select effective courses of action.
    • Build strong working relationships.

Software Skills

  • Articulate Storyline.
  • Author-it.
  • Microsoft SharePoint – Web interface (client side) and SharePoint Designer.
  • Microsoft Access, Excel, PowerPoint, and Word.
  • Adobe Acrobat Professional, Captivate, InDesign, and Photoshop.
  • TechSmith SnagIt and Camtasia Studio.

Experience

Instructional Designer

Mosaic, supporting Pacific Gas & Electric Co.

August 2015 – Present

Developed curriculum for gas operations training while helping improve collaboration tools and methods.

  • Served as technical lead for a web-based portal that delivers instructional content on demand.
  • Served as primary designer on a revision project spanning eight courses and five knowledge assessments.
  • Supported the roll-out of a new handheld device by rapidly incorporating new-user training for the device into existing curriculum.
  • Served on the department’s learning technology committee as a team representative.

 Collaboration Architect

Truestone, LLC, serving the U.S. Coast Guard Force Readiness Command

March 2010 – August 2015

Created, supported, and documented a SharePoint-based system for developing and publishing operational knowledge.

  • Designed and built a robust SharePoint collaboration environment to enable knowledge gap analysis, knowledge creation and validation, and publishing.
  • Pared down the out-of-the-box SharePoint UI to reduce ‘option fatigue’ and steer users toward relevant activities.
  • Modeled and refined the client’s business processes.
  • Helped the client convey its mission, vision, and value propositions to stakeholders by refining terminology and co-authoring foundational documents.

Technical Writer-Editor

Truestone, LLC, serving the U.S. Coast Guard Force Readiness Command

March 2009 – March 2010

Analyzed dozens of legacy publications to help the client prepare for a major overhaul of its publishing methods.

  • Consulted with client representatives to gain clarity on requirements and deliverables.
  • Helped identify best practices for content analysis.
  • Developed and conducted a successful mid-project ‘alignment session’ with the client team. (Received a commendation letter and a bonus for this work.)
  • Helped develop a streamlined process for analyzing content from legacy publications.

Technical Curriculum Developer

Robert Half International

November 2007 – February 2009

Hired to develop content; became a content management coach, a system administrator for two systems, a researcher of new technologies, and a problem solver.

  • Coached content authors on effective content management strategies.
  • Received two nominations for the company’s Circle of Excellence award.
  • Developed a method for migrating large amounts of legacy content to a new content management system, saving hundreds of hours of work for the supported team.
  • Initiated configuration changes in the company’s applicant tracking system to dramatically improve EEO compliance reporting and save time for users and job seekers.
  • Piloted the use of Adobe Captivate for producing simulation-based training.

Product Manager

Fluential Inc.

June 2005 – November 2007

Advanced the military community’s understanding and acceptance of computer-based speech translation.

  • Managed all customer-facing communications for the government market.
  • Wrote proposal abstracts, white papers, creative briefs, web content, brochure copy, press releases, and product fact sheets.
  • Edited and contributed to proposals, business plans, research papers, and articles.
  • Demonstrated and explained systems’ complex capabilities to audiences with varying levels of technical expertise.
  • Communicated requirements to engineering, linguistics, and research departments.
  • Dramatically increased the suitability of translation systems for military applications.
  • Co-authored a paper detailing the company’s novel, multi-engine approach to speech translation.

Intelligence Training Officer

Western Army Reserve Intelligence Support Center

January 2003 – June 2005

Managed intelligence training while helping expand the national virtual document translation effort.

  • Tracked and managed intelligence training requirements for unit staff and facility tenants.
  • Led a mobile team that provided training in human intelligence, counterintelligence, and analysis to military units throughout the Western United States.
  • Coordinated for language-qualified personnel to participate virtually in a national-level document translation work flow in support of the Global War on Terror.
  • Created a secure online repository where translation system content could be shared.

 Executive Officer

302nd Mobile Public Affairs Detachment

April 2002 – December 2002

Before and during deployment, helped a team of military journalists develop and excel.

  • Supervised seven print journalists and four broadcast journalists in production of internal communications products.
  • Provided the final edit on all print and broadcast copy.
  • Wrote press releases and articles.
  • Spoke on behalf of the brigade in press briefings and radio and television interviews.
  • Led the conversion of the brigade’s command information publication from newspaper format to magazine format.
  • Helped advance an innovative ‘information targeting’ model, which applied artillery concepts and terminology to communication activities.
  • Facilitated coverage by more than 50 civilian media representatives of a capabilities demonstration involving Apache attack helicopters and more than 200 paratroopers.

Full-Time Editorial Work

Multiple Organizations

February 1997 – April 2002

Learned the fine arts of news value judgment, story development, line editing, headline writing, page design, and editorial staff management — through a battery of accelerated on-the-job training experiences.

  • The Sun, San Bernardino, Calif.: Community Editor, Copy Editor, Weekend Wire Editor.
  • Village News Inc., Fallbrook, Calif.: Founding Editor, Temecula Valley News.
  • Community Publications Group, Sun City, Calif.: Editor.
  • com, Carlsbad, Calif.: Content Editor.
  • Inland Valley Daily Bulletin, Ontario, Calif.: Entertainment Reporter, Copy Editor.

Active and Reserve Military Service

U.S. Army

January 1989 – August 2000

  • 302nd Mobile Public Affairs Detachment, Bell, Calif.: Executive Officer.
  • 1st Infantry Division, Würzburg, Germany: Intelligence Officer; Public Affairs Officer.
  • 24th Infantry Division, Fort Stewart, Ga.: Intelligence Collection Specialist.

Education

  • Excelsior College: Bachelor of Science, Liberal Arts – Emphasis in Middle Eastern Studies.
  • Kent State University: Coursework in Information Architecture and Knowledge Management.
  • University of California, Davis: Coursework in Business Analysis.